Trigger-based Incidents
Configure an incident based on a trigger, such as an email from your monitoring service.
Welcome to The Alert Center!
The Alert Center is designed to help raise the visibility of the IT alerts your team receives. Missing those 3am server down email? The Alert Center is the solution. Configure rules-based call trees in minutes. Mix contact points, such as SMS and voice calls with built in delays to help your team manage alerts in a more timely manner.
- On-call scheduling makes management a snap!
- Set incident priority - a down server is more critical than low hard drive space.
- Configure an alert ruleset from virtually ALL monitoring platforms!
The Alert Center is designed to enhance the technology and team policies you already have in place - or it can help you implement best practices for managing your alerts. Rotate which teammate gets the 3am contact based on the on-call schedule and run a report at the end of the month to see how your team is performing.
Custom Rulesets
Configure rules on how you want your team to be alerted for a given incident. Mix SMS, email, and voice calls to different team members.
Built-in Reports
Review how well your team is responding to incident alerts based on response time and percent closed.
